Refund Policy

1. Overview

At Harmonia, we strive to ensure your satisfaction with our wellness tracking services. This Refund Policy outlines the conditions under which we provide refunds for our subscription plans and clarifies our refund practices in compliance with applicable consumer protection laws.

Important: This policy applies to all subscription purchases made through our official channels. Refunds are processed according to the terms outlined below and applicable local laws.

2. Refund Eligibility

14-Day Money-Back Guarantee: We offer a 14-day money-back guarantee for all new subscription purchases. If you are not satisfied with our service within the first 14 days of your subscription, you may request a full refund.

Eligibility Requirements: To be eligible for a refund, you must:

• Submit your request within 14 days of the initial purchase date
• Provide a valid reason for the refund request
• Have not previously received a refund for the same account
• Not have violated our Terms of Service

Trial Policy: New accounts receive a 14-day trial period and are subject to the same refund terms as regular users once a paid subscription begins.

3. Refund Process

How to Request a Refund: To request a refund, please contact our support team at myharmonia@proton.me with the following information:

• Your full name and account email address
• Date of purchase and subscription plan
• Transaction ID or payment confirmation number
• Detailed reason for requesting a refund
• Any relevant screenshots or documentation

Processing Timeline: We will process your refund request within 5-7 business days. Once approved, the refund will be issued to the original payment method used for the purchase. Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account.

Refund Confirmation: You will receive email confirmation once your refund has been processed and issued.

4. Non-Refundable Situations

The following situations are not eligible for refunds:

• Time Limit: Requests made after the 14-day refund period
• Renewals: Subscription renewals (after the initial purchase period)
• Policy Violations: Accounts that have violated our Terms of Service
• Previous Refunds: Accounts that have previously received a refund
• Fraudulent Activity: Accounts involved in fraudulent or suspicious activity
• Chargeback Abuse: Accounts that have initiated chargebacks without contacting support first
• Free Trial: No refunds for free trial periods (trial users can simply cancel)

5. Subscription Cancellations

How to Cancel: You may cancel your subscription at any time through your account settings or by contacting our support team at myharmonia@proton.me.

Effect of Cancellation: Cancellation will stop future billing, but you will continue to have access to your subscription benefits until the end of your current billing period. No partial refunds are provided for unused portions of your subscription period.

Important: Cancelling your subscription does not automatically qualify you for a refund. Refunds are only provided according to the conditions outlined in this policy.

6. Promotional Offers and Discounts

Refund Amount: Subscriptions purchased with promotional offers or discounts are subject to the same refund policy as regular subscriptions. However, the refund amount will be based on the actual amount paid after applying any discounts or promotions.

Promotional Terms: Some promotional offers may have specific terms regarding refunds. Please review the terms of any promotional offer at the time of purchase.

7. Dispute Resolution

Customer Service First: We encourage you to contact our customer service team first to resolve any issues before initiating a chargeback or dispute with your payment provider.

Chargeback Policy: If you initiate a chargeback without first contacting our support team, we may suspend your account and you may not be eligible for future refunds.

Dispute Process: If you are not satisfied with our resolution, you may escalate the matter through appropriate consumer protection channels in your jurisdiction.

8. Legal Compliance

Consumer Rights: This refund policy is designed to comply with applicable consumer protection laws. If local laws provide greater protection than this policy, those laws will apply.

EU Users: Users in the European Union may have additional rights under EU consumer protection laws, including the right to withdraw from distance contracts within 14 days.

9. Changes to This Policy

Right to Modify: We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.

Notification: We will notify users of material changes to this policy via email or in-app notification. It is your responsibility to review this policy periodically for changes.

Applicable Version: The version of this policy in effect at the time of your purchase will apply to your refund eligibility.

10. Contact Information

If you have any questions about this Refund Policy or need to request a refund, please contact us at: